Managed IT for pharmaceutical and life sciences in Hyderabad

On a regulated site the managed contract is defined as much by what we will not do unilaterally as by what we run. Validated systems move only through your change process. That is not caution, it is the requirement: an undocumented change to a validated environment is a finding regardless of whether it improved anything. So the first deliverable is a written boundary. This list of systems is validated and touched only under an approved change. This list is general infrastructure and is managed normally. Both sides sign it, because the failures we see on pharma sites are almost always at that boundary, where IT assumed something was ordinary and quality assumed it was controlled. Within the managed scope we run the general network, the office estate, the non-regulated servers, backup and monitoring, all to a normal standard with a normal cadence. Around the regulated systems we provide isolation rather than upgrades, segmenting instrument workstations that must stay at a qualified version, restricting their network access to what the instrument genuinely needs, and monitoring them without altering them. Documentation is maintained continuously: network diagrams, asset registers, access reviews and change history, so an inspection is a retrieval exercise rather than a scramble.

On an industrial site, IT is judged against production. If a system stops and the line or the dispatch desk stops with it, the cost is measured in output, not in tickets.

The recurring problem is that office IT and operational systems have been treated as separate worlds, so the machine that runs production has no backup, no patching and no monitoring at all.

We bring both under one managed contract: the office estate to a normal standard, and the operational systems to whatever standard the plant can actually tolerate for downtime.

Audit trails disabled or never enabled on a validated system, discovered during an inspection. Under a managed it contract, we own it end to end under the contract, including chasing whichever vendor is actually at fault For pharma manufacturers, CROs and life sciences companies that matters because data integrity expectations leaves very little room once audit trails disabled or never enabled on a validated system is the thing that fails.

IT changes made without a change record, so the validated state cannot be demonstrated. Under a managed it contract, the quarterly review tracks it, so you can see whether it is getting better or worse For pharma manufacturers, CROs and life sciences companies that matters because computer system validation leaves very little room once iT changes made without a change record is the thing that fails.

Instrument workstations on unsupported operating systems with no isolation. Under a managed it contract, we monitor for it and act on the alert rather than waiting for a report For pharma manufacturers, CROs and life sciences companies that matters because 21 cfr part 11 for export-facing operations leaves very little room once instrument workstations on unsupported operating systems with no isolation is the thing that fails.

Nothing on a validated system changes without a raised and approved change record. Routine work on non-regulated infrastructure runs to a normal schedule agreed with your quality team.

Managed clients have a 30-minute response target for critical issues. For a first enquiry, we reply within 4 business hours.