IT services for hotels and hospitality in Hyderabad
Hyderabad's hospitality splits between the business hotels around Begumpet, Banjara Hills and Jubilee Hills, the airport hotels at Shamshabad, and a large independent restaurant and banqueting trade running through Tolichowki, Kompally and Secunderabad. Guest-facing technology here is part of the product, not a back-office function.
The systems hotels, restaurants and event venues actually run
Support only works if the provider knows what is on the network. This is the stack we expect to find, and the one we scope against.
- Property management system handling reservations, check-in and folios
- Point-of-sale across restaurant, bar and room service
- Guest Wi-Fi, which is reviewed publicly whether or not it works
- Channel managers and online travel agency integrations
- Door lock and key card systems
- Surveillance and back-of-house access control
What constrains IT decisions in hotels and hospitality
- There is no closing time
- Check-in runs late and starts early. Maintenance windows are narrow and have to be agreed with the duty manager rather than assumed.
- Guest Wi-Fi is a reviewed feature
- Poor Wi-Fi shows up in public reviews and affects bookings directly, which makes it a commercial system rather than an amenity.
- Card payment environments
- Where card payments are taken at reception and in outlets, PCI DSS expectations apply to that network, which is a reason to keep guest and payment traffic firmly apart.
What we find going wrong
These are the recurring failures across the hotels and hospitality estates we have taken on. If several of them are familiar, the pattern is more common than it feels.
- Guest Wi-Fi and the payment or PMS network sharing infrastructure
- Channel manager integrations failing quietly, so rooms stay sold after they are full
- Wi-Fi coverage designed floor by floor without accounting for occupancy at full house
- No failover, so an ISP fault stops check-in and card payment together
- Door lock and PMS integrations breaking after an unplanned update
How we deal with each of those
Guest Wi-Fi and the payment or PMS network sharing infrastructure. We find it during the audit and fix it before it becomes an incident, rather than discovering it in a post-mortem. For hotels, restaurants and event venues that matters because there is no closing time leaves very little room when guest Wi-Fi and the payment or PMS network sharing infrastructure is the thing that fails.
Channel manager integrations failing quietly, so rooms stay sold after they are full. It goes into the monitored baseline, so the failure is caught by an alert instead of by a user. For hotels, restaurants and event venues that matters because guest wi-fi is a reviewed feature leaves very little room when channel manager integrations failing quietly is the thing that fails.
Wi-Fi coverage designed floor by floor without accounting for occupancy at full house. We remediate it and then document the control, so it can be evidenced rather than asserted. For hotels, restaurants and event venues that matters because card payment environments leaves very little room when wi-Fi coverage designed floor by floor without accounting for occupancy at full house is the thing that fails.
No failover, so an ISP fault stops check-in and card payment together. It becomes a scheduled, owned task under the contract rather than nobody in particular being responsible for it. For hotels, restaurants and event venues that matters because there is no closing time leaves very little room when no failover is the thing that fails.
Door lock and PMS integrations breaking after an unplanned update. We design it out, because responding to the same fault repeatedly costs more than fixing the cause once. For hotels, restaurants and event venues that matters because guest wi-fi is a reviewed feature leaves very little room when door lock and PMS integrations breaking after an unplanned update is the thing that fails.
What the first weeks look like
The first survey covers guest Wi-Fi at full occupancy, including the function spaces, because that is what your reviews are about. Separating guest traffic from the property management and payment environments usually happens in the same phase. We then put monitoring on the channel manager and OTA integrations, since a silent failure there costs more than an outage anyone can see.
Nothing is quoted from a rate card. We audit the estate, tell you plainly what we found, and price the work the audit justifies. If part of it is not worth doing, we say so at the quoting stage rather than after you have paid for it.
What we deliver for hotels and hospitality
- Separated guest and business networks
- Guest Wi-Fi fully isolated from PMS, payment and back-of-house systems.
- Wi-Fi designed for full occupancy
- Coverage and capacity surveyed for a full house, including the meeting and banquet spaces.
- Monitored integrations
- Channel manager and OTA connections monitored, so a silent failure is caught before it oversells rooms.
- Redundant connectivity
- Second link with failover, because check-in and card payment cannot both stop.
- 24/7 response
- Cover matched to a property that operates around the clock, agreed with your duty management.
- Controlled change on integrated systems
- Updates to PMS-adjacent systems tested before they are applied, since lock and payment integrations break quietly.
When we can touch your systems
Agreed with the duty manager, normally in the smallest hours and never during a check-in peak or a booked event.
Managed clients have a 30-minute response target for critical issues. For a first enquiry, we reply within 4 business hours.
IT for hotels and hospitality, answered
Hotels and hospitality across Hyderabad
Areas where this sector concentrates, and where we already work.
Services that fit hotels and hospitality
The parts of what we do that this sector buys most often.
Get a fixed-scope quote for hotels and hospitality
Tell us what you run and where, and we will come back within 4 business hours. Managed clients get a 30-minute response SLA.