Skip to main content
IT AMC Services India

One IT AMC for every office you run in India.

A single Annual Maintenance Contract covering hardware, network, Microsoft 365, security baseline, and backup for your Indian operations. Three coverage tiers (Essential, Standard, Premium), a 30-minute response SLA for managed clients, on-site engineers in Hyderabad, and remote-first delivery with scheduled visits for Mumbai, Bangalore, Delhi NCR, Gurugram, Kolkata, and other metros. Quotes are scope-based and shared in writing before you sign anything.

Get an AMC quoteSee coverage
GR IT Services engineers reviewing a client asset register during an AMC onboarding audit
  • 99.9%Uptime
  • 30minResponse SLA
  • 150+AMC Clients
  • 6+Metros Served
The definition

What is an IT AMC?

An IT Annual Maintenance Contract (AMC) is a fixed-term agreement, usually 12 months, under which one provider takes responsibility for maintaining your IT estate: hardware, network, endpoints, and the services running on them. Instead of calling a different vendor per incident and paying per visit, you get a written scope, a response SLA, scheduled preventive maintenance, and one monthly report that tells you what was touched, what was replaced, and what is being watched. In India, AMCs come in two forms: non-comprehensive (labour and service, parts billed separately) and comprehensive (parts included within scope). The right choice depends on fleet age and warranty status, and it is the single biggest lever on both your risk and your budget.

  • Fixed monthly or annual fee against a written scope, no per-incident invoices
  • Preventive maintenance on a documented cadence, not just break-fix
  • A measured response SLA (30 minutes for GR IT managed clients) with monthly proof
  • One provider accountable across hardware, network, cloud, and security baseline
What the AMC covers

Nine disciplines, one contract, one monthly report.

An IT AMC replaces per-incident invoices and vendor juggling with one written scope. Everything below is delivered under a single agreement with a single escalation path, whether your devices sit in Hyderabad or across five metros.

Hardware coverage

Servers, desktops, laptops, printers, and peripherals. Preventive maintenance, repair coordination, and replacement planning. Brand-agnostic across Dell, HP, Lenovo, Apple, and others.

Network & WiFi

Routers, switches, firewalls, and wireless controllers. Configuration management, continuous monitoring, and remote rebuild with on-site dispatch when hands are needed.

Microsoft 365 administration

Tenant operations, user onboarding and offboarding, licence hygiene, and security baselines folded into the AMC. No separate vendor for cloud and on-prem.

Cybersecurity baseline

Endpoint protection, MFA enforcement, patch management, and quarterly review of what is escalating in your environment. Deeper audits available as an add-on scope.

Remote & on-site support

Remote troubleshooting for every covered location in India with a 30-minute response SLA. On-site engineers in Hyderabad, scheduled on-site visits in other metros.

Preventive maintenance

Scheduled health checks, firmware updates, backup verification, and capacity reviews on a documented cadence. Most issues are fixed before anyone files a ticket.

Asset register & lifecycle

Every device and licence across every city tracked in one register. End-of-warranty alerts, refresh planning, and procurement support when you expand.

Reporting & reviews

Monthly written reports covering tickets, response times, asset health, and incidents. Quarterly executive reviews on Standard and Premium tiers.

Vendor management

We coordinate with your ISPs, telephony providers, and equipment OEMs in each city so a single ticket resolves the issue, not a vendor war room.

Why GR IT

Four reasons India businesses pick us for AMC.

Concrete operational facts, the kind that show up when you ask our references.

Hyderabad HQ, India-wide reach

Headquartered in Gachibowli with 30+ engineers on the ground. Remote-first delivery keeps the same tooling, runbooks, and SLA for every covered city in India.

Brand-agnostic coverage

Dell, HP, Lenovo, Apple, Cisco, Fortinet, Sophos. We service the gear you already own, not just brands we resell. OEM warranty work is coordinated, not abandoned.

Written SLAs, measured monthly

The 30-minute response SLA is tracked per ticket and reported in writing every month. Misses are documented, never buried.

150+ active contracts

Four years of AMC operations across sectors from healthcare to logistics. We have usually already debugged the issue you are about to file.

Three India AMC clients, three outcomes

How a pan-India AMC plays out in real environments.

Names withheld, scenarios real. Each is an active contract combining Hyderabad on-site delivery with remote-first coverage in other metros. Focus on the fix path and the outcome.
Bangalore GCC, 250+ devices
Challenge

A global capability centre reporting to a European parent needed India IT support that matched head-office standards: measured SLAs, English-language reporting, and audit-ready patch records. Their break-fix vendor could produce none of it.

What we did

Premium AMC, remote-first from Hyderabad. Monitoring and patching aligned to the parent company toolchain, monthly reports formatted for the global CIO office, quarterly on-site visits for physical checks.

Outcome

Passed the parent company IT audit in the first cycle, ticket backlog cleared inside the first quarter, and the local office manager stopped being the unofficial IT department.

250+ devices managed remotely
Manufacturer, Hyderabad plant + Delhi NCR sales office
Challenge

Two sites, two informal support arrangements, no shared asset register. Plant terminals ran unpatched for months because no vendor would coordinate with the other, and every outage turned into a blame exchange.

What we did

Standard AMC as one contract with two site schedules: weekly on-site visits at the Hyderabad plant, remote-first coverage with quarterly visits for Delhi NCR, one asset register spanning both.

Outcome

Patch compliance above 95% within two quarters, zero production-hour outages in the following year, and one monthly report replacing two vendor relationships.

2 sites, 1 contract
Retail chain, outlets in 4 cities
Challenge

POS terminals and store networks across Mumbai, Hyderabad, Bangalore, and Kolkata, supported ad hoc by whoever answered the phone. Weekend failures regularly cost full trading days.

What we did

Standard AMC with comprehensive parts cover on POS hardware, remote monitoring of every store network, weekend coverage hours, and dispatch arrangements for hands-on failures in each city.

Outcome

Store-network uptime reached 99.9%, weekend incidents resolved remotely in most cases, and hardware refresh planned from the register instead of after failures.

4 cities under one SLA
Industries we cover

AMC profiles by sector, across India.

Nine common shapes. Tier and scope vary by industry, but the operational discipline, the reporting, and the SLA are the same everywhere.

Healthcare

Clinics and hospital groups. PACS connectivity, patient-record protection, and compliance documentation alongside hardware support for clinical workstations.

Manufacturing

Plant offices, shop-floor terminals, weighbridge and ERP endpoints. Coverage planned around production shifts so maintenance never stops a line.

Pharma

Lab systems, validated environments, and audit-ready change records. Patch and update cadences documented for regulatory inspection.

BFSI

Branch networks, secure endpoints, and uptime-critical connectivity. Hardened baselines, MFA enforcement, and documented access controls in scope.

Education

Campuses, labs, and staff offices. Student device fleets via Intune, content filtering, and exam-window support coverage.

Retail

POS systems, store networks, and customer WiFi across outlets in multiple cities under one register and one escalation path.

Logistics

Warehouse scanners, EDI gateways, and dispatch terminals. Coverage built around dispatch windows, because operations stop when the scanner fleet does.

Startups

Fast-growing teams that need enterprise-grade IT without hiring an IT department. Onboarding automation, laptop lifecycle, and SaaS administration.

GCCs

Global capability centres running to parent-company standards. English-language reporting, global-tooling compatibility, and audit-ready documentation.

Comprehensive vs non-comprehensive

The one AMC decision that changes everything: parts.

Every AMC in India is one of two kinds. Non-comprehensive covers labour and expertise; comprehensive also covers replacement parts within the agreed scope. Neither is universally right, the honest comparison:
Feature
Non-comprehensive
Labour and service only
Comprehensive
Labour, service, and parts
Engineer labour and diagnostics
All troubleshooting, repair labour, and preventive visits.
Preventive maintenance and monitoring
Replacement parts included
Drives, RAM, power supplies, and similar components within scope.
Billed per part, quoted firstIncluded within agreed scope
Budget predictability
Fixed fee plus variable parts spendSingle fixed fee, fully predictable
Best suited for
Newer fleets still under OEM warrantyAgeing fleets past OEM warranty
Consumables (toner, batteries)
Typically excluded from both, unless explicitly added to scope.
Excluded unless addedExcluded unless added
End-of-life equipment
Flagged for refresh, serviced best-effortFlagged for refresh, parts subject to availability
Scope in writing

What a GR IT AMC proposal spells out before you sign.

The most common AMC complaint in India is scope ambiguity: the provider and the client discover their different assumptions during an outage. Our proposal closes that gap up front, in writing.

Coverage definition

  • Device-level inventory
    Every covered server, endpoint, network device, and printer listed by serial, per site.
  • Comprehensive or non-comprehensive
    The parts decision stated explicitly, with the covered component categories listed.
  • Coverage hours
    Business hours, extended hours, or 24/7 for critical systems, per site.
  • Named exclusions
    Project work, consumables, and end-of-life devices listed, not implied.

Service commitments

  • Response SLA
    30-minute response for managed clients, measured per ticket and reported monthly.
  • Visit schedule
    Preventive maintenance and on-site visit frequency, per site, per quarter.
  • Reporting cadence
    Monthly written report; quarterly executive review on Standard and Premium.
  • Exit terms
    30-day notice, full handover pack, no exit penalty.
Coverage tiers

Three tiers, described by scope, quoted on request.

Every quote is built from your device count, locations, and coverage hours, then shared in writing. The tiers below differ by scope, not by a rate card.

Essential

Remote-first coverage for small offices that need dependable support without a full managed stack.

Custom quotescope-based, quoted on request
  • Remote support with 30-minute response SLA
  • Preventive maintenance on a quarterly cadence
  • Hardware and network coverage, non-comprehensive
  • Asset register built and maintained
  • Monthly ticket and SLA report
Scope Essential
Most chosen

Standard

Our most common profile: full-stack coverage with scheduled on-site visits and Microsoft 365 administration.

Custom quotescope-based, quoted on request
  • Everything in Essential
  • Scheduled on-site visits per site
  • Microsoft 365 administration in scope
  • Cybersecurity baseline and patch management
  • Backup verification and quarterly reviews
  • Comprehensive parts option available
Scope Standard

Premium

For multi-city and compliance-heavy environments that need a dedicated lead engineer and executive reporting.

Custom quotescope-based, quoted on request
  • Everything in Standard
  • Dedicated lead engineer for your account
  • 24/7 coverage for critical systems
  • Comprehensive parts coverage within scope
  • Quarterly executive briefing and refresh roadmap
  • Vendor and OEM management across all cities
Scope Premium

All tiers are quoted on request after a scoping call or the 3-minute quote form. Multi-city environments are quoted as one contract with per-site schedules.

How it works

From first audit to steady-state in about two weeks.

No long sales cycle. We document the environment, agree the scope in writing, transition you in, and then review the contract against reality every quarter.
  1. 1

    Audit

    1-2 days

    On-site in Hyderabad, remote-led elsewhere with a structured discovery checklist. We catalog every device, document network topology, and identify single points of failure. Output: an asset register you keep regardless of whether you sign.

  2. 2

    Scope

    2-3 days

    Tier recommendation, comprehensive or non-comprehensive parts decision, per-site visit schedule, and the response SLA, all written into a proposal your finance team can review before you commit.

  3. 3

    Cutover

    1-2 weeks

    Monitoring agents deployed, assets tagged, runbooks built, escalation paths defined, and handover taken from your outgoing provider without a coverage gap. By the end of week two we know your environment as well as you do.

  4. 4

    Quarterly review

    Ongoing

    Every quarter we sit with you and review SLA performance, recurring incidents, asset health, and scope fit. Contracts grow, shrink, and add cities here, in the open, not through surprise renewals.

Delivery model

How one Hyderabad-headquartered team covers all of India.

We do not fabricate branch offices. The delivery model is honest and it works: deep on-site presence where we live, disciplined remote-first delivery everywhere else, and one set of runbooks and SLAs across the map.

Hyderabad: on-site core

Headquarters in Gachibowli with 30+ engineers. Hyderabad and Telangana clients get our own staff on site, same-day for incidents that need hands on hardware. This is also where spares are stocked and where escalations land.

  • Own engineers, no subcontracted site visits in Hyderabad
  • 2-hour on-site arrival across Hyderabad and Telangana
  • Spare parts stocked for common client configurations
  • Escalation bench: seniors and leads in one building

Metros: remote-first, visits scheduled

Mumbai, Bangalore, Delhi NCR, Gurugram, Kolkata, and other metros run remote-first. Monitoring, patching, M365 administration, and most incident resolution happen remotely; scheduled on-site visits handle the physical work on a per-site calendar written into the contract.

  • Same 30-minute response SLA as Hyderabad clients
  • Around 90% of AMC tickets close without a site visit
  • Per-site visit schedule agreed at scoping, not ad hoc
  • Incident dispatch for hardware failures that need hands on site

One standard everywhere

A multi-city AMC lives or dies on consistency. Every site runs the same monitoring stack, the same runbooks, the same asset register, and appears in the same monthly report, so your Mumbai office is as visible to you as the one down the road.

  • Single contract, single invoice, per-site schedules annexed
  • Uniform monitoring and patch cadence across all locations
  • Monthly report broken out per site, per priority
  • Quarterly review covers every city in one sitting
Coverage by city

What delivery looks like where you are.

Remote response is uniform across India. On-site delivery varies by geography, and the honest breakdown is below, so there are no surprises after signing.
LocationRemote responseOn-site deliveryTypical profile
Hyderabad & Telangana30-minute SLAOwn engineers, same-day, 2-hour arrivalFull on-site AMC, weekly or monthly visits
Mumbai30-minute SLAScheduled visits plus incident dispatchRemote-first AMC for offices and GCCs
Bangalore30-minute SLAScheduled visits plus incident dispatchRemote-first AMC, startup and GCC heavy
Delhi NCR & Gurugram30-minute SLAScheduled visits plus incident dispatchRemote-first AMC, multi-site corporates
Kolkata30-minute SLAScheduled visits plus incident dispatchRemote-first AMC for offices and plants
Other India locations30-minute SLAVisit feasibility confirmed at scopingRemote-first AMC, reviewed case by case
Common questions

IT AMC in India, the decision-blocking questions.

The contract scope lists every covered device and service in writing: hardware maintenance, network and WiFi, Microsoft 365 administration, a cybersecurity baseline, backup verification, remote support with a 30-minute response SLA, scheduled preventive maintenance, an asset register, and monthly reports. Essential, Standard, and Premium tiers differ by depth (visit frequency, 24/7 cover, dedicated engineer, parts coverage), and the proposal spells out exactly which line items apply to you.

Remote response is the same everywhere in India: an engineer is working your ticket inside the 30-minute response SLA whether you are in Hyderabad, Mumbai, Bangalore, Delhi NCR, Gurugram, or Kolkata. Most AMC tickets (password resets, email issues, network faults, server alerts) are resolved remotely. For hands-on work, Hyderabad clients get our own on-site engineers, and other metros get scheduled on-site visits planned into the contract plus dispatch for incidents that genuinely need hands on hardware.

Non-comprehensive covers labour, diagnostics, preventive maintenance, and management; replacement parts are quoted separately before any work starts. Comprehensive also includes replacement parts within the agreed scope, so a failed drive or power supply costs you nothing extra. Comprehensive suits fleets past their OEM warranty; non-comprehensive usually wins for newer fleets where the OEM still covers parts. We recommend one during the audit and put the reasoning in the proposal.

Under a comprehensive contract, in-scope parts are on us. Under non-comprehensive, every part is quoted in writing before replacement and only fitted on your approval. Either way, consumables like toner and UPS batteries sit outside standard scope unless you add them, and end-of-life equipment gets flagged in the asset register with a refresh recommendation rather than silently dropped from coverage.

One contract, one invoice, one escalation path, with a per-site schedule annexed for each location. The asset register spans every city, the monthly report breaks performance out per site, and the SLA is uniform. On-site delivery differs by geography: our Hyderabad engineers cover Hyderabad directly, while Mumbai, Bangalore, Delhi NCR, Gurugram, Kolkata, and other metros run remote-first with scheduled visits. Adding a new city mid-contract is a schedule amendment, not a renegotiation.

We run the cutover in parallel with your outgoing provider so there is no coverage gap. The sequence: audit and asset register first, then credential and documentation handover, then monitoring agents deployed, then a defined go-live date after which tickets route to us. Most transitions complete inside two weeks. If your current provider will not cooperate, we rebuild documentation from the environment itself; it adds a few days, not weeks.

Project work (office relocations, new-site buildouts, cloud migrations), software development, consumables, cosmetic damage, equipment damaged by power surges or misuse, and end-of-life devices the OEM no longer supports with firmware. None of this disappears: out-of-scope work is quoted in writing before it starts, and recurring out-of-scope themes get discussed at the quarterly review so the contract can grow to match reality.

Yes. The AMC is brand-agnostic: Dell, HP, Lenovo, Apple, Cisco, Fortinet, Sophos, and most others. Where a device is still under OEM warranty we coordinate the OEM claim for you rather than voiding it; everything outside warranty is handled under the contract terms you chose.

It is time to first engineer action, not an auto-acknowledgment email. Within 30 minutes of your ticket, a named engineer is investigating, and the monthly report shows the measured response time for every ticket against that target. Initial enquiries from prospective clients are answered within 4 business hours; the 30-minute SLA applies once you are a managed AMC client.

30-day notice, no exit penalty. On the way out you receive runbooks, the asset register, monitoring credentials, and a transition document for your next provider. Resizing is easier still: add devices or sites at the contracted rates, or move tiers at the quarterly review with a pro-rated adjustment. Contracts should fit the business, not trap it.
Further reading

Resources for IT decision-makers.

IT AMC Hyderabad

The on-site version of this contract: 30+ engineers across Hyderabad, same-day visits, and the full local delivery detail for Telangana businesses.

Learn more

Annual Maintenance Contract explained

The plain-language guide to AMC terms: comprehensive vs non-comprehensive, scope documents, renewal mechanics, and what a fair contract looks like.

Learn more

Managed IT Services India

When AMC is not enough: full operational ownership with dedicated engineering, roadmap planning, and proactive management beyond maintenance.

Learn more
References

Official documentation

Ready to scope your AMC?

Tell us about your environment.

A three-minute form: device counts, locations, current pain points. Our quote team replies within 4 business hours with a tier recommendation and a written, scope-based proposal you can share with your finance team.

Get an AMC quoteSpeak to a specialist

Related Services

Explore more solutions that work great with this service

IT AMC Hyderabad

Annual maintenance contracts for IT infrastructure

Learn more

Annual Maintenance Contract

What an IT AMC covers and how to evaluate one

Learn more

Managed IT Services India

Your outsourced IT team, pan-India

Learn more

Computer AMC Hyderabad

Hardware AMC for device fleets

Learn more