A single Annual Maintenance Contract covering hardware, network, Microsoft 365, security baseline, and backup for your Indian operations. Three coverage tiers (Essential, Standard, Premium), a 30-minute response SLA for managed clients, on-site engineers in Hyderabad, and remote-first delivery with scheduled visits for Mumbai, Bangalore, Delhi NCR, Gurugram, Kolkata, and other metros. Quotes are scope-based and shared in writing before you sign anything.
An IT Annual Maintenance Contract (AMC) is a fixed-term agreement, usually 12 months, under which one provider takes responsibility for maintaining your IT estate: hardware, network, endpoints, and the services running on them. Instead of calling a different vendor per incident and paying per visit, you get a written scope, a response SLA, scheduled preventive maintenance, and one monthly report that tells you what was touched, what was replaced, and what is being watched. In India, AMCs come in two forms: non-comprehensive (labour and service, parts billed separately) and comprehensive (parts included within scope). The right choice depends on fleet age and warranty status, and it is the single biggest lever on both your risk and your budget.
Fixed monthly or annual fee against a written scope, no per-incident invoices
Preventive maintenance on a documented cadence, not just break-fix
A measured response SLA (30 minutes for GR IT managed clients) with monthly proof
One provider accountable across hardware, network, cloud, and security baseline
What the AMC covers
Nine disciplines, one contract, one monthly report.
An IT AMC replaces per-incident invoices and vendor juggling with one written scope. Everything below is delivered under a single agreement with a single escalation path, whether your devices sit in Hyderabad or across five metros.
Hardware coverage
Servers, desktops, laptops, printers, and peripherals. Preventive maintenance, repair coordination, and replacement planning. Brand-agnostic across Dell, HP, Lenovo, Apple, and others.
Network & WiFi
Routers, switches, firewalls, and wireless controllers. Configuration management, continuous monitoring, and remote rebuild with on-site dispatch when hands are needed.
Microsoft 365 administration
Tenant operations, user onboarding and offboarding, licence hygiene, and security baselines folded into the AMC. No separate vendor for cloud and on-prem.
Cybersecurity baseline
Endpoint protection, MFA enforcement, patch management, and quarterly review of what is escalating in your environment. Deeper audits available as an add-on scope.
Remote & on-site support
Remote troubleshooting for every covered location in India with a 30-minute response SLA. On-site engineers in Hyderabad, scheduled on-site visits in other metros.
Preventive maintenance
Scheduled health checks, firmware updates, backup verification, and capacity reviews on a documented cadence. Most issues are fixed before anyone files a ticket.
Asset register & lifecycle
Every device and licence across every city tracked in one register. End-of-warranty alerts, refresh planning, and procurement support when you expand.
Reporting & reviews
Monthly written reports covering tickets, response times, asset health, and incidents. Quarterly executive reviews on Standard and Premium tiers.
Vendor management
We coordinate with your ISPs, telephony providers, and equipment OEMs in each city so a single ticket resolves the issue, not a vendor war room.
Why GR IT
Four reasons India businesses pick us for AMC.
Concrete operational facts, the kind that show up when you ask our references.
Hyderabad HQ, India-wide reach
Headquartered in Gachibowli with 30+ engineers on the ground. Remote-first delivery keeps the same tooling, runbooks, and SLA for every covered city in India.
Brand-agnostic coverage
Dell, HP, Lenovo, Apple, Cisco, Fortinet, Sophos. We service the gear you already own, not just brands we resell. OEM warranty work is coordinated, not abandoned.
Written SLAs, measured monthly
The 30-minute response SLA is tracked per ticket and reported in writing every month. Misses are documented, never buried.
150+ active contracts
Four years of AMC operations across sectors from healthcare to logistics. We have usually already debugged the issue you are about to file.
Three India AMC clients, three outcomes
How a pan-India AMC plays out in real environments.
Names withheld, scenarios real. Each is an active contract combining Hyderabad on-site delivery with remote-first coverage in other metros. Focus on the fix path and the outcome.
Bangalore GCC, 250+ devices
Challenge
A global capability centre reporting to a European parent needed India IT support that matched head-office standards: measured SLAs, English-language reporting, and audit-ready patch records. Their break-fix vendor could produce none of it.
What we did
Premium AMC, remote-first from Hyderabad. Monitoring and patching aligned to the parent company toolchain, monthly reports formatted for the global CIO office, quarterly on-site visits for physical checks.
Outcome
Passed the parent company IT audit in the first cycle, ticket backlog cleared inside the first quarter, and the local office manager stopped being the unofficial IT department.
Two sites, two informal support arrangements, no shared asset register. Plant terminals ran unpatched for months because no vendor would coordinate with the other, and every outage turned into a blame exchange.
What we did
Standard AMC as one contract with two site schedules: weekly on-site visits at the Hyderabad plant, remote-first coverage with quarterly visits for Delhi NCR, one asset register spanning both.
Outcome
Patch compliance above 95% within two quarters, zero production-hour outages in the following year, and one monthly report replacing two vendor relationships.
2 sites, 1 contract
Retail chain, outlets in 4 cities
Challenge
POS terminals and store networks across Mumbai, Hyderabad, Bangalore, and Kolkata, supported ad hoc by whoever answered the phone. Weekend failures regularly cost full trading days.
What we did
Standard AMC with comprehensive parts cover on POS hardware, remote monitoring of every store network, weekend coverage hours, and dispatch arrangements for hands-on failures in each city.
Outcome
Store-network uptime reached 99.9%, weekend incidents resolved remotely in most cases, and hardware refresh planned from the register instead of after failures.
4 cities under one SLA
Industries we cover
AMC profiles by sector, across India.
Nine common shapes. Tier and scope vary by industry, but the operational discipline, the reporting, and the SLA are the same everywhere.
Healthcare
Clinics and hospital groups. PACS connectivity, patient-record protection, and compliance documentation alongside hardware support for clinical workstations.
Manufacturing
Plant offices, shop-floor terminals, weighbridge and ERP endpoints. Coverage planned around production shifts so maintenance never stops a line.
Pharma
Lab systems, validated environments, and audit-ready change records. Patch and update cadences documented for regulatory inspection.
BFSI
Branch networks, secure endpoints, and uptime-critical connectivity. Hardened baselines, MFA enforcement, and documented access controls in scope.
Education
Campuses, labs, and staff offices. Student device fleets via Intune, content filtering, and exam-window support coverage.
Retail
POS systems, store networks, and customer WiFi across outlets in multiple cities under one register and one escalation path.
Logistics
Warehouse scanners, EDI gateways, and dispatch terminals. Coverage built around dispatch windows, because operations stop when the scanner fleet does.
Startups
Fast-growing teams that need enterprise-grade IT without hiring an IT department. Onboarding automation, laptop lifecycle, and SaaS administration.
GCCs
Global capability centres running to parent-company standards. English-language reporting, global-tooling compatibility, and audit-ready documentation.
Comprehensive vs non-comprehensive
The one AMC decision that changes everything: parts.
Every AMC in India is one of two kinds. Non-comprehensive covers labour and expertise; comprehensive also covers replacement parts within the agreed scope. Neither is universally right, the honest comparison:
Feature
Non-comprehensive
Labour and service only
Comprehensive
Labour, service, and parts
Engineer labour and diagnostics
All troubleshooting, repair labour, and preventive visits.
Preventive maintenance and monitoring
Replacement parts included
Drives, RAM, power supplies, and similar components within scope.
Billed per part, quoted first
Included within agreed scope
Budget predictability
Fixed fee plus variable parts spend
Single fixed fee, fully predictable
Best suited for
Newer fleets still under OEM warranty
Ageing fleets past OEM warranty
Consumables (toner, batteries)
Typically excluded from both, unless explicitly added to scope.
Excluded unless added
Excluded unless added
End-of-life equipment
Flagged for refresh, serviced best-effort
Flagged for refresh, parts subject to availability
Scope in writing
What a GR IT AMC proposal spells out before you sign.
The most common AMC complaint in India is scope ambiguity: the provider and the client discover their different assumptions during an outage. Our proposal closes that gap up front, in writing.
Coverage definition
Device-level inventory
Every covered server, endpoint, network device, and printer listed by serial, per site.
Comprehensive or non-comprehensive
The parts decision stated explicitly, with the covered component categories listed.
Coverage hours
Business hours, extended hours, or 24/7 for critical systems, per site.
Named exclusions
Project work, consumables, and end-of-life devices listed, not implied.
Service commitments
Response SLA
30-minute response for managed clients, measured per ticket and reported monthly.
Visit schedule
Preventive maintenance and on-site visit frequency, per site, per quarter.
Reporting cadence
Monthly written report; quarterly executive review on Standard and Premium.
Exit terms
30-day notice, full handover pack, no exit penalty.
Coverage tiers
Three tiers, described by scope, quoted on request.
Every quote is built from your device count, locations, and coverage hours, then shared in writing. The tiers below differ by scope, not by a rate card.
Essential
Remote-first coverage for small offices that need dependable support without a full managed stack.
All tiers are quoted on request after a scoping call or the 3-minute quote form. Multi-city environments are quoted as one contract with per-site schedules.
How it works
From first audit to steady-state in about two weeks.
No long sales cycle. We document the environment, agree the scope in writing, transition you in, and then review the contract against reality every quarter.
1
Audit
1-2 days
On-site in Hyderabad, remote-led elsewhere with a structured discovery checklist. We catalog every device, document network topology, and identify single points of failure. Output: an asset register you keep regardless of whether you sign.
2
Scope
2-3 days
Tier recommendation, comprehensive or non-comprehensive parts decision, per-site visit schedule, and the response SLA, all written into a proposal your finance team can review before you commit.
3
Cutover
1-2 weeks
Monitoring agents deployed, assets tagged, runbooks built, escalation paths defined, and handover taken from your outgoing provider without a coverage gap. By the end of week two we know your environment as well as you do.
4
Quarterly review
Ongoing
Every quarter we sit with you and review SLA performance, recurring incidents, asset health, and scope fit. Contracts grow, shrink, and add cities here, in the open, not through surprise renewals.
Delivery model
How one Hyderabad-headquartered team covers all of India.
We do not fabricate branch offices. The delivery model is honest and it works: deep on-site presence where we live, disciplined remote-first delivery everywhere else, and one set of runbooks and SLAs across the map.
Hyderabad: on-site core
Headquarters in Gachibowli with 30+ engineers. Hyderabad and Telangana clients get our own staff on site, same-day for incidents that need hands on hardware. This is also where spares are stocked and where escalations land.
Own engineers, no subcontracted site visits in Hyderabad
2-hour on-site arrival across Hyderabad and Telangana
Spare parts stocked for common client configurations
Escalation bench: seniors and leads in one building
Metros: remote-first, visits scheduled
Mumbai, Bangalore, Delhi NCR, Gurugram, Kolkata, and other metros run remote-first. Monitoring, patching, M365 administration, and most incident resolution happen remotely; scheduled on-site visits handle the physical work on a per-site calendar written into the contract.
Same 30-minute response SLA as Hyderabad clients
Around 90% of AMC tickets close without a site visit
Per-site visit schedule agreed at scoping, not ad hoc
Incident dispatch for hardware failures that need hands on site
One standard everywhere
A multi-city AMC lives or dies on consistency. Every site runs the same monitoring stack, the same runbooks, the same asset register, and appears in the same monthly report, so your Mumbai office is as visible to you as the one down the road.
Single contract, single invoice, per-site schedules annexed
Uniform monitoring and patch cadence across all locations
Monthly report broken out per site, per priority
Quarterly review covers every city in one sitting
Coverage by city
What delivery looks like where you are.
Remote response is uniform across India. On-site delivery varies by geography, and the honest breakdown is below, so there are no surprises after signing.
A three-minute form: device counts, locations, current pain points. Our quote team replies within 4 business hours with a tier recommendation and a written, scope-based proposal you can share with your finance team.
