Computer and hardware AMC for fleets of 10 to 200 devices.
Desktops, laptops, printers, UPS units, monitors, and peripherals under one annual maintenance contract: quarterly preventive visits, a 48-hour repair turnaround target, spare parts handled your way, and engineers dispatched from our Gachibowli HQ to anywhere in Hyderabad.
A computer AMC covers the physical device fleet: desktops, laptops, printers, UPS units, monitors, and peripherals, with preventive maintenance, repair, and parts handling. It deliberately does not cover servers, networking, WiFi, Microsoft 365, or cybersecurity; those live in the full IT AMC, and this contract slots straight into it whenever you are ready to widen scope.
Choose this contract when your pain is device uptime: dead laptops, failing printers, ageing desktops
Choose the full IT AMC when servers, network, email, or security are also on your plate
Upgrading mid-contract is pro-rated; the asset register and service history carry over as-is
The whole device fleet, one contract, one calendar.
A computer AMC is the hardware layer of IT maintenance: the machines your team touches every day. Every device on the register gets scheduled preventive care, break-fix repair with a turnaround target, and a documented history from deployment to retirement.
Desktops and workstations
Quarterly internal cleaning, thermal paste renewal where temperatures drift, disk health checks, RAM and PSU diagnostics, OS patching, and same-day break-fix when a machine will not boot.
Laptops
Battery health reports each visit, hinge and keyboard repair, screen and SSD replacement, thermal servicing for machines that throttle, and standby units for covered critical roles while repairs run.
Printers and MFPs
Roller and pickup-assembly cleaning, fuser and drum replacement, print-queue and driver fixes, network printing repairs. HP, Canon, Epson, and Brother serviced without vendor callouts.
UPS units
Load testing and battery health checks every visit, battery replacement before failure rather than after, runtime verification against what your equipment actually draws.
Monitors and peripherals
Display faults, docking stations, keyboards, mice, webcams, headsets. Small items fail constantly in a 100-device office; under AMC they are swapped, not debated.
Break-fix repair with turnaround targets
Faults reported by ticket or email get an engineer response inside 30 minutes under the managed SLA, an on-site visit the same business day where hands-on work is needed, and a 48-hour repair turnaround target.
Spare parts, handled your way
Comprehensive plans include parts in the fee. Non-comprehensive plans bill parts at cost with your written approval first. Standby units cover critical roles either way, so nobody sits idle.
Asset tagging and inventory
Every device tagged and logged: make, model, serial, warranty status, assigned user, service history. You get the register in month one and keep it even if you leave.
Retirement, data wipe, and disposal
End-of-life machines get a certified data wipe, removal from the register, and documented disposal through e-waste channels. No drives with company data sitting in a storeroom.
Preventive maintenance schedule
What the quarterly visit covers, device class by device class.
Preventive maintenance is the half of the contract that break-fix support never gives you. Four visits a year, each working through the full register on a signed checklist. Machines in dusty or hot rooms can be moved to a heavier cadence at the quarterly review.
Device class
Every quarterly visit
Checked and reported
Replaced proactively
Desktops and workstations
Internal dust cleaning, fan check, cable dressing
Disk SMART health, temperatures, PSU behaviour
Thermal paste on machines running hot, failing fans
Laptops
Vent cleaning, keyboard and hinge inspection
Battery health percentage, disk health, charger condition
Roller and pickup cleaning, path clearing, test pages
Page counts, jam frequency, fuser wear
Rollers and fusers approaching rated life
UPS units
Load test, terminal inspection, vent cleaning
Battery health, runtime vs connected load
Batteries past 2 years or failing the load test
Monitors and peripherals
Display check, port and cable inspection
Dead pixels, flicker, intermittent connections
Failing cables and adapters on the spot
Why GR IT
Four reasons Hyderabad fleets sit on our register.
Operational facts, the kind you can verify by asking any of our references.
Dispatched from Gachibowli
Engineers reach HITEC City, Madhapur, Kondapur, Gachibowli, Begumpet, and Secunderabad the same business day. We do not subcontract on-site work.
Brand-agnostic hardware bench
Dell, HP, Lenovo, Acer, Asus, and Apple for computers; HP, Canon, Epson, Brother for printers; APC, Vertiv, Microtek, Luminous for UPS. We service what you own.
Turnarounds in writing
30-minute response under the managed SLA, 48-hour repair turnaround target, quarterly visit calendar. Every target measured, every miss documented in the monthly report.
150+ active AMC contracts
Four years of maintenance operations across Hyderabad. The failure pattern on your three-year-old laptop batch is one we have already fixed elsewhere.
Exclusions, stated upfront
What a computer AMC does not cover.
Every AMC has exclusions; the difference is whether you learn them at signing or at claim time. Ours are in the contract and repeated here. Anything on this list can still be fixed, it is simply quoted in writing as out-of-scope work first.
Excluded on every plan
Consumables
Toner, ink, cartridges, ribbons, cables, and batteries for wireless keyboards and mice. Predictable running costs, not maintenance.
Accidental physical damage
Drops, liquid spills, cracked screens from impact. Repairable, but quoted per incident.
Flood, fire, lightning, theft
Insurance events, not maintenance events. We assist with replacement sourcing and data recovery quotes.
Pirated or unlicensed software issues
Faults traced to unlicensed OS or application installs. We will quote licensed replacements instead.
Depends on the plan you pick
Replacement parts
Included in the fee on comprehensive. Billed at cost with prior written approval on non-comprehensive.
Standby units
Included for flagged critical roles on comprehensive. Available as an add-on otherwise.
Devices you exclude from the register
Personal machines and legacy gear can sit outside the contract entirely; they simply get no coverage.
Fleet profiles we maintain
Six common device fleets, one maintenance discipline.
The mix of desktops, laptops, printers, and UPS varies by sector. The cadence of care does not.
SME offices
10-50 devices: laptops for staff, a couple of shared printers, a UPS on the network rack. Our most common computer AMC profile, usually on the comprehensive plan.
Retail and F&B
Billing desktops, receipt printers, back-office PCs, UPS units keeping tills alive through power cuts. Standby units matter most here; a dead billing machine stops revenue.
Professional services
Laptop-heavy fleets for lawyers, accountants, and consultants. Battery health, screen repairs, and fast standby swaps so client work never waits on a repair bench.
Clinics and diagnostics
Reception desktops, report-printing MFPs, UPS-backed machines attached to lab equipment. Preventive visits scheduled around patient hours, not ours.
Schools and training institutes
Computer labs of 30-100 identical desktops. Batch preventive maintenance in vacation windows, keyboard and mouse attrition handled by the crate, lab uptime for exam season.
Real estate and site offices
Showroom desktops, site-office laptops that eat dust, printers for agreements. Machines in harsh rooms get a heavier cleaning cadence written into the calendar.
Comprehensive vs non-comprehensive
The one decision that shapes your hardware AMC.
Both plans include the same visits, the same engineers, and the same turnaround targets. The difference is who pays for parts when something fails. Scope descriptors below; amounts come in the written quote.
Excluded from both plans; see the exclusions list.
Device lifecycle
Repair, replace, or retire: how we call it.
An AMC that repairs everything forever wastes your money on machines that should be retired. Lifecycle management is built into the quarterly review, with the repair-or-replace call made on data from your own register, not a sales target.
When we repair
Repair is the default while it is economical: the machine is under 4 years old, parts are available, and the fix restores full reliability rather than postponing the next failure.
First major failure on a machine under 4 years old
Parts available inside the 48-hour turnaround target
Repair history on the unit shows no repeat pattern
When we recommend replacement
Past a point, repairs buy weeks, not years. We flag it in writing with the service history attached, and the decision stays yours.
Two or more major failures on the same unit in 12 months
Board-level faults where parts cost approaches unit value
Machines that can no longer run supported OS versions
Desktops and laptops past the 3-5 year refresh window
The 3-5 year refresh rhythm
Well-maintained business desktops and laptops give 3-5 dependable years. The register tracks age per device so refresh happens in planned batches, not panic purchases.
Refresh forecast for the next 12 months at every quarterly review
Staggered batches so no single quarter takes the whole cost
Certified data wipe and e-waste disposal on every retired unit
Redeployment of healthy older machines to lighter roles first
How onboarding works
From fleet audit to a running maintenance calendar in two weeks.
No long sales cycle. We count and inspect the fleet, put the plan in writing, then start the calendar.
1
Fleet audit
1 day
An engineer walks your office and inspects every desktop, laptop, printer, UPS, and monitor: age, condition, warranty status, existing faults. Pre-existing damage is photographed and logged so coverage starts from a clean baseline.
2
Asset register and proposal
2-3 days
You receive the tagged asset register and a written proposal: comprehensive or non-comprehensive per device class, turnaround targets, visit cadence, standby-unit list. The register is yours to keep either way.
3
Maintenance calendar
1 week
Devices are physically tagged, the quarterly visit calendar is agreed around your working hours, standby units are staged for covered critical roles, and the reporting format is set with whoever owns IT internally.
4
Operations and quarterly review
Ongoing
Quarterly preventive visits, break-fix tickets against the turnaround targets, monthly service reports, and a quarterly review covering failures, ageing devices, and the refresh recommendations for the next quarter.
Turnaround targets
What happens, and how fast, when hardware fails.
Targets, not marketing numbers: each one is measured against tickets and reported monthly. Response is time to an engineer working the ticket under the managed SLA; turnaround is the target to hand the repaired or replaced unit back.
Failure
Response
Keeps you working
Repair turnaround target
Laptop dead or will not boot
30 minutes, on-site same business day
Standby unit within 4 business hours (covered critical roles)
48 hours; up to 5 business days if parts are sourced
Desktop failure
30 minutes, on-site same business day
Standby or internal reallocation arranged on the spot
48 hours for component swaps
Printer or MFP down
30 minutes, remote queue and driver checks first
Jobs rerouted to the nearest working printer
Same visit for mechanical fixes; 48 hours if parts needed
UPS fault or battery failure
30 minutes, treated as urgent for billing and server-adjacent units
Load shifted to healthy sockets where wiring allows
Battery swap within 48 hours from stock
Monitor or peripheral fault
30 minutes
Spare swapped from stock at the next visit or same day if blocking
Same day from common-item stock
“We run 85 machines across two floors in Madhapur. Before the AMC, a dead laptop meant someone idle for a week while we argued with a repair shop. Now a standby arrives the same day, the repair follows in two, and the quarterly cleaning has visibly cut our failure rate.”
Srinivas Rao
Admin Head · Madhapur-based engineering services firm
Hardware ticket volume down 40% year on year
Three fleets, three outcomes
How the computer AMC plays out in real Hyderabad offices.
Names changed, fleets real. Each is an active hardware AMC dispatched from the Gachibowli HQ. Watch the fix path, not the adjectives.
HITEC City software services firm
Challenge
120 laptops, 3 years old and ageing together. Batteries dying weekly, no spares, every failure a scramble to a retail repair shop with a 1-week wait.
What we did
Comprehensive plan across the laptop fleet, battery health tracked per unit each quarter, standby pool staged on site, proactive battery replacement below 60% health.
Outcome
Repair wait went from 1 week to a same-day standby plus a 48-hour repair. Battery emergencies stopped inside two quarters.
120 laptops covered
Secunderabad retail chain
Challenge
9 stores, 60 devices: billing desktops, receipt printers, UPS units. Power cuts were killing tills mid-transaction and no one tracked which UPS batteries were dead.
What we did
Non-comprehensive plan (newer fleet, mostly in warranty), quarterly UPS load testing across all stores, battery replacements from stock, printer roller servicing on the same calendar.
Outcome
Zero till outages from UPS failure in 12 months. Parts spend visible and approved in writing before every replacement.
9 sites on one calendar
Begumpet training institute
Challenge
Two labs, 80 desktops, heavy student use. A quarter of machines down at any time, exam seasons rescued by renting computers.
What we did
Comprehensive plan, batch preventive maintenance in vacation windows, keyboard and mouse attrition handled from stock, 10 rotating standby desktops staged in a lab cupboard.
Outcome
Lab availability above 95% through two exam seasons. Rental spend for exams eliminated.
80-desktop lab fleet
Common questions
Computer AMC in Hyderabad, frequently asked.
Coverage area
On-site across Hyderabad, dispatched from Gachibowli.
Engineers are dispatched from our Gachibowli HQ and cover HITEC City, Gachibowli, Madhapur, Kondapur, Secunderabad, Begumpet, and the wider city on the same-business-day standard. Multi-site fleets get one shared asset register and one maintenance calendar across locations, so a store in Secunderabad and an office in HITEC City are serviced under the same contract with the same turnaround targets.
Same-business-day on-site visits across Hyderabad city limits, travel included
One asset register and one quarterly calendar across all your locations
Multi-city offices beyond Hyderabad are covered under the IT AMC India programme
A three-minute form: device counts, rough fleet age, and the areas your offices sit in. We reply within 4 business hours with a plan recommendation, and the written proposal follows the fleet audit.
