Managed IT for factories, engineering firms and industrial units

Managed IT on a plant means running two estates under one contract, and being honest that they have different tolerances. The office runs to a normal standard. The production side runs to whatever downtime the line can actually absorb, which is often measured in minutes. The single biggest win in most manufacturing handovers is not a new tool, it is separating the two networks. Until office traffic and machine controllers sit on different segments, one phishing click can reach the shop floor, and we have walked into plants where the ERP server, the CCTV recorder and a CNC controller shared a flat network with no firewall between them. After segmentation the work shifts to visibility: monitoring on the ERP and file servers, alerting on the switches that actually matter, and a documented recovery path for the systems that stop dispatch. We also take on the things that fall between IT and maintenance, the weighbridge terminal, the label printers, the gate attendance hardware, because they are on the network, they break, and historically nobody owned them. Changes are scheduled into shutdowns or shift handovers, agreed with production, and rehearsed where the rollback is not obvious.

On an industrial site, IT is judged against production. If a system stops and the line or the dispatch desk stops with it, the cost is measured in output, not in tickets.

The recurring problem is that office IT and operational systems have been treated as separate worlds, so the machine that runs production has no backup, no patching and no monitoring at all.

We bring both under one managed contract: the office estate to a normal standard, and the operational systems to whatever standard the plant can actually tolerate for downtime.

Office IT and shop-floor systems on one flat network, so a single infection reaches production. Under a managed it contract, it goes into the documented baseline, so it stops being a recurring surprise For factories, engineering firms and industrial units that matters because production takes priority over it leaves very little room once office IT and shop-floor systems on one flat network is the thing that fails.

The machine running production having no backup, no patching and no monitoring at all. Under a managed it contract, we own it end to end under the contract, including chasing whichever vendor is actually at fault For factories, engineering firms and industrial units that matters because a physically hostile environment leaves very little room once the machine running production having no backup is the thing that fails.

Cable runs across working areas that get damaged by traffic and then blamed on the hardware. Under a managed it contract, the quarterly review tracks it, so you can see whether it is getting better or worse For factories, engineering firms and industrial units that matters because legacy machine controllers leaves very little room once cable runs across working areas that get damaged by traffic and then blamed on the hardware is the thing that fails.

We work to the production schedule. Planned changes go into shutdowns, shift changes or weekends, and anything touching a production system is rehearsed and reversible.

Managed clients have a 30-minute response target for critical issues. For a first enquiry, we reply within 4 business hours.