On-site IT Support for startups, funded scale-ups and small product teams

Startup on-site needs are bursty rather than routine, which is exactly why an on-site contract makes sense: the requirement is unpredictable but intense when it arrives. An office move, a new floor as headcount doubles, a hardware refresh, meeting rooms that must work before an investor visit, or a fit-out where the landlord provided a single data point and forty people are arriving next month. We schedule against your release cycle and avoid anything disruptive during a launch or an active funding process, because the cost of a disrupted week at those moments is out of proportion to the work. The most common on-site job in the first year is fixing an office network that was set up by whoever was most technical at the time, which usually means a consumer router, an unmanaged switch under a desk and cabling run along the skirting. Replacing that with something supportable is a weekend and pays back immediately in support time. Meeting rooms deserve more attention than founders usually give them, because a call that will not start with a customer or an investor is the most expensive five minutes in the building. Device staging for new joiners is handled in batches ahead of start dates.

In a large office building, on-site work has a logistics dimension: building access, goods lifts, facilities approvals and permitted working hours all shape when the job can actually happen.

What delays work is rarely the technical task. It is arriving without building clearance, or discovering the comms room needs a facilities escort nobody arranged.

We plan around building process, arrange access ahead of time, and work the change windows your facilities team will actually approve.

Cloud accounts with root credentials shared between founders. Under a on-site it support contract, the site record is updated afterwards, so the next visit starts from what is already known For startups, funded scale-ups and small product teams that matters because enterprise customers run security reviews leaves very little room once cloud accounts with root credentials shared between founders is the thing that fails.

Backups assumed because the platform is cloud, with nobody having tested a restore. Under a on-site it support contract, the work is scheduled into a window that does not disrupt the people using the space For startups, funded scale-ups and small product teams that matters because investor and acquirer due diligence leaves very little room once backups assumed because the platform is cloud is the thing that fails.

No offboarding process, so former employees keep access to email, code and cloud. Under a on-site it support contract, we survey before quoting, so the physical constraint is found before the job starts, not during it For startups, funded scale-ups and small product teams that matters because cost discipline is real leaves very little room once no offboarding process is the thing that fails.

Flexible, because you are. We work around release cycles and avoid changes during a launch or a funding process.

Managed clients have a 30-minute response target for critical issues. For a first enquiry, we reply within 4 business hours.