IT AMC built around startups and scale-ups
An IT AMC is an annual maintenance contract covering the upkeep, repair and preventive servicing of your computers, servers, network hardware and peripherals for a fixed yearly fee, with a defined response time instead of a per-visit charge. We scope it around startups and scale-ups: startups, funded scale-ups and small product teams in Hyderabad, and the constraints that actually govern what can be changed and when.
- 30 min
- Managed response SLA
- 24/7
- Monitoring and cover
- Hyderabad
- Engineers based in Gachibowli
- Microsoft
- Partner-led 365 and security
What IT AMC looks like for startups and scale-ups
Startups usually arrive without an asset register at all, having bought laptops individually as people joined and, quite often, having reimbursed employees who bought their own. So the AMC begins by building that list, and the first pass is regularly uncomfortable: devices nobody can locate, warranty long expired on machines still in daily use, and personally-owned laptops holding company source code and customer data. Establishing ownership is genuinely part of the work here, because a device the company does not own is a device the company cannot wipe, and that is a due-diligence problem as much as a security one. Once the register exists the fleet becomes plannable rather than accidental: warranty status visible, refresh forecastable, and a standard specification so the next ten hires get the same machine rather than whatever was available. Preventive work is light because the fleet is young, so most of the value is in the register, the spares position and having somebody accountable when a machine dies the week before a launch. We keep the contract deliberately small and say so, because a startup does not need an enterprise maintenance programme, it needs to stop losing a developer for two days when a laptop fails.
In a corridor office the fleet is large, fairly uniform and refreshed on a cycle. An AMC here earns its keep through consistency and asset visibility rather than heroic repairs.
What goes wrong is drift: machines bought in different years, warranty status nobody tracks, and a refresh budget argued from guesswork because there is no register.
We keep the register current, do the preventive work on schedule, and give you the age and failure data to plan a refresh instead of reacting to one.
What we find going wrong in startups and scale-ups
Across the startups and scale-ups estates we have taken on, the same failures recur. IT AMC is scoped to address the causes rather than keep responding to the symptoms.
- Personal devices holding customer data with no encryption or management
- SaaS subscriptions paid for and forgotten, and no inventory of what holds company data
- Cloud accounts with root credentials shared between founders
How IT AMC deals with each of those
Personal devices holding customer data with no encryption or management. Under a it amc contract, spares and warranty status are tracked for it, so the fix is not delayed by procurement For startups, funded scale-ups and small product teams that matters because enterprise customers run security reviews leaves very little room once personal devices holding customer data with no encryption or management is the thing that fails.
SaaS subscriptions paid for and forgotten, and no inventory of what holds company data. Under a it amc contract, the preventive schedule is written to catch it before it becomes a breakdown For startups, funded scale-ups and small product teams that matters because investor and acquirer due diligence leaves very little room once saaS subscriptions paid for and forgotten is the thing that fails.
Cloud accounts with root credentials shared between founders. Under a it amc contract, it is recorded against the asset in the register, so the pattern is visible at renewal For startups, funded scale-ups and small product teams that matters because cost discipline is real leaves very little room once cloud accounts with root credentials shared between founders is the thing that fails.
The systems we expect to find
Support only works if the provider already knows what is on the network. For startups, funded scale-ups and small product teams that usually means the following, and it is what we scope it amc against. The industry page covers the regulatory and operational constraints behind them in full.
- A long list of SaaS subscriptions nobody has a complete inventory of
- Laptops, often bought individually and sometimes personally owned
- Source control and CI, holding the actual asset
- Customer data in production systems that were built quickly
When we can touch your systems
Flexible, because you are. We work around release cycles and avoid changes during a launch or a funding process.
Managed clients have a 30-minute response target for critical issues. For a first enquiry, we reply within 4 business hours.
What IT AMC includes for startups and scale-ups
- Operating system and driver updates, plus health checks on ageing hardware
- Antivirus and endpoint protection deployment and monitoring
- Network and Wi-Fi troubleshooting, including cabling and switch faults
- Backup checks so a failure is survivable, not just detected
- Asset register kept current, with age and warranty status per device
- Coordination of warranty claims and out-of-warranty repairs with vendors
- Defined response time for breakdowns, remote first and on-site where required
With and without IT AMC
| Feature | Feature | Without a contract | With GR IT Services |
|---|---|---|---|
Repeat faults | Fixed again each time | Root cause addressed and recorded | |
Spares | Ordered after the failure | Common spares held or sourced under contract | |
Response to a breakdown | Call around and wait for availability | Defined response time under contract | |
Preventive maintenance | None until something fails | Scheduled visits with written reports | |
Startups and scale-ups experience | A provider learning your sector on your time | Engineers who already know how startups, funded scale-ups and small product teams operate | |
Maintenance timing | Whenever the provider is free | Flexible, because you are |
IT AMC for startups and scale-ups, answered
Startups and scale-ups across Hyderabad
Get a fixed-scope quote for IT AMC
Tell us what you run and how you operate, and we will come back within 4 business hours. Managed clients get a 30-minute response SLA.